Here’s everything you need to know about how billing works with your subscription — whether you’re just getting started or making changes down the track.
🧾 Billing Schedule
Your subscription is billed in advance, based on the billing cycle set in your agreement:
Monthly subscriptions: You’ll be billed each month on the 10th (or next business day) for the upcoming subscription period.
Annual subscriptions: You’ll be billed upfront for the full 12-month period
Your invoice will clearly show the subscription period covered and any applicable taxes.
💳 Payment Method
Payments are processed via PayWay, our secure payment gateway. You’ll receive a confirmation email when a payment is successfully processed.
If you ever need to update your payment details, here’s how to do it securely.
🔁 Plan Changes or Upgrades
If you change your subscription (e.g. upgrade your plan or add new users), here's what to expect:
You may see two separate charges: one for your existing plan and a second for the pro-rated adjustment
Any changes will take effect from your next billing cycle, unless stated otherwise
We’ll always confirm the change before processing the charge
📬 Failed Payments
If a payment fails:
We’ll notify you and attempt to process the payment again
After two failed attempts, your account may be suspended
You can learn more about what to do if a payment fails here
❓ Something Looks Off?
If a charge doesn’t look right or you’ve received multiple deductions:
It could be related to a plan change, upgrade, or timing overlap
You can read more about that here, or contact us and we’ll take a look
📌 Quick Reminders
Invoices are issued in AUD
We don’t issue refunds for unused time unless required by law
If your subscription includes a minimum term, cancellation policies apply (see: how to cancel)
Still have questions? Our support team is here to help — just email us at [email protected] and we’ll get back to you quickly.