If a payment amount looks higher than expected or you’ve noticed more than one deduction, we understand that can be concerning. Here's what might be happening — and what to do if you still have questions.
📌 Upgraded Your Subscription Recently?
If you’ve upgraded your plan, you may see two separate charges:
Your original monthly or annual fee, and
A second charge for the variation or pro-rated difference tied to the upgrade.
This is normal and reflects the adjusted amount for your upgraded access.
🧾 Other Things to Check
Was this your regular monthly or annual renewal?
Does the charge match the amount on your most recent invoice?
Did you add any add-ons or user seats recently?
📩 Still Doesn't Look Right?
If something still seems off, contact us at [email protected] with:
The date(s) and amount(s) you’re querying
Any invoice number(s) or references (if available)
A short summary of the issue
We’ll review the transaction and get back to you with an explanation or resolution.
🔐 Refunds and Adjustments
If a billing error has occurred on our side, we’ll rectify it quickly. Refunds or credits will be applied as appropriate under our Terms and Conditions.
We're always happy to help clarify any billing concerns — just reach out and we’ll walk you through it.