Your needs can change — and we’re here to help you adjust your subscription accordingly. Here's how to upgrade or downgrade your plan, what to expect, and how to get in touch.
🔁 How to Request a Change
You can request a change to your subscription at any time by:
Starting an in-app chat with our support team, or
Emailing us at [email protected]
We’ll walk you through your options and confirm any pricing or access changes before they take effect.
⚠️ Important Notes
Upgrades can be actioned at any time and usually take effect from your next billing cycle
Downgrades may be subject to restrictions if you're still within your Initial Term — we can't reduce your subscription value until the minimum term ends
No free trials are available, but we do offer live product demos on request
🚀 Thinking of Upgrading to Core?
If you're using LeadManager Lite and considering moving to Core, we've made it easy:
Click any “Upgrade to Core” or “See More” CTA in the platform
You’ll be prompted to request a callback from our Core sales team
One of our specialists will be in touch to walk you through the features and help you decide what’s right for your business
📆 When Will Changes Take Effect?
Upgrades typically commence immediately upon receipt of payment.
Downgrades commence from your next scheduled billing date.
We’ll confirm the start date, new access level, and updated billing details before making any changes.
Still unsure which plan is right for you? Contact us via in-app chat or email [email protected] and we’ll help you find the best fit.