Need to give access to someone new in your team? We can help — here’s how to reassign an existing license.
👤 Who Can Request This?
Only the Decision Maker on your account can request a user change.
This ensures license management stays secure and intentional.
🔁 Requirements for Reallocation
The new user must be from the same company
They must use a company-issued email address (e.g. no Gmail or personal emails)
You’ll need to provide the following details for the new user:
Full name
Work email address
Mobile number
Job title or role
📩 How to Request a User Change
Please message via the in-app chat or email [email protected] from the Decision Maker’s registered email address and include:
“We’d like to reassign one of our licenses. Please grant access to:
Full name
Email address
Mobile number
Position / title”
Once we receive the request, we’ll:
Verify it comes from the Decision Maker
Remove the previous user’s access
Grant access to the new user and confirm once it's done
📎 Need to Reassign Both Licenses?
If you’re updating access for more than one team member, just send a list in the same format. We’ll process them as a batch.
⭐ Need to Add a License?
Lite subscriptions can have up to two logins - if you've only got one currently, reach out via [email protected] or via the chat to talk with a team member. If you're already at two licenses but your team is growing, it might be a good time to chat about LeadManager Core - it's built for growing teams!