If someone in your team no longer needs access, we can deactivate their account for you. Just keep in mind that deactivating a user doesn’t automatically reduce your subscription or billing.
🔐 Who Can Request Deactivation?
Only the Decision Maker on your account can request a user be deactivated.
📩 How to Request a Deactivation
To deactivate a user, email us at [email protected] with:
The user’s full name
Their email address
A short note confirming you want the user removed from access
We’ll confirm once the deactivation has been completed.
⚠️ Important Billing Notes
Deactivating a user does not cancel your subscription or reduce your billing.
Your billing will continue at the current rate unless you explicitly request a reduction after the minimum term has ended.
If you’re still within your Initial Term, your subscription value is fixed — you can reassign the license to someone else, but you can’t reduce the total value or number of licenses during this period.
🔁 Want to Reassign the License Instead?
If someone else in your company needs access, you can reallocate the license instead.
Need help understanding your current license setup or contract term? Contact [email protected] and we’ll walk you through it.